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Terms and Conditions (required)

Electronic Commerce (Cyber Mall) Terms and Conditions


Article 1 (Purpose)

The purpose of these terms and conditions is to clarify rights, obligations, and responsibilities of the Users (defined below) and cyber-mall when using Internet-related service (hereinafter referred to as “Service”) provided by  [SAAT INSIGHT] (hereinafter as the Mall) operated by [SAAT INSIGHT].


※「These Terms and Conditions for e-commerce using PC communication, wireless, etc., as long will be complied as they are not against its nature.」


Article 2 (Definitions)

① “Mall” shall mean a virtual business place set up by [SAAT INSIGHT] to provide the Product or services (hereinafter referred to as the “Product”) to users by using information and communication facilities such as computers to trade the Product as well as a means of operating a cyber-mall.

② “User” shall mean all Members and Non-Members who have access to the Mall while receiving the Services provided by the Mall in accordance with the Terms and Conditions herein.

③ “Member” shall mean a person who is registered as a member of the Mall and has the right to continuously use the Services provided by the Mall.

④ ”Non-Member” shall mean a person who uses the Services provided by the Mall without registration.


Article 3 (Stipulation, Explanation and Modification of Terms and Conditions, Etc.)

① The Mall shall publish the following information on the initial Service screen (front web page) so that the User can easily locate, including but not limited to, the contents of the Terms and Conditions, company name, CEO name, office locations and addresses (including the place that handles consumer complaint), telephone number, fax number, electronic mail address, business registration number, communication sales business report number, personal information management supervisor, etc., provided, however, that the specifics of the Terms and Conditions may be available for the User to read via the connecting screen.

② The Mall shall procure the confirmation of the User by providing, via separate connecting or pop-up screen, some of the important information on subscription cancellation, delivery responsibility, refund conditions, etc. of the Terms and Conditions prior to the agreement by the User on the Terms and Conditions so that the User can fully understand the details.

③ The Mall may amend these Terms and Conditions, to the extent that it shall not violate the Law on Protection of Consumers’ Rights, Law on Cyber Security, Law on Cyber Information Security, Civil Code, Commercial Law, Law on E-transactions, Decree 52/2013/ND-CP of the Government dated 16 May 2013 on E-commerce, Circular 47/2014/TT-BCT of the Ministry of Industry and Trade dated 05 December 2014 regarding the management of e-commerce websites, Circular 59/2015/TT-BCT of the Ministry of Industry and Trade dated 31 December 2015 on management of e-commerce activities via applications on mobile equipment etc. and other relevant applicable laws, regulations and public notices.

④ In the case of the amendment of the Terms and Conditions, the Mall shall disclose the effective date and ground of such amendment along with the current version of the Terms and Conditions on the initial page of the Mall seven (7) days prior to the effective date of such amendment, provided, however, that if the amendment is disadvantageous to the User, there shall be at least thirty (30) days of grade period. In this case, the Mall shall make a clear comparison table of the pre-amendment and the post-amendment, enabling the User to easily understand.

⑤ When the Mall provides notification of amendment as provided in Article 3(4) above and the User fails to express one’s opinion, despite the Mall having clearly informed the User that non-action shall be deemed as an approval, the changed Terms and Conditions shall be approved. The User may terminate the agreement if the User does not agree with the amended Terms and Condition.

⑥ Matters not stipulated herein and the interpretation of these Terms and Conditions shall comply with the Law on Protection of Consumers’ Rights, Law on Cyber Security, Law on Cyber Information Security, Civil Code, Commercial Law, Law on E-transactions, Decree 52/2013/ND-CP of the Government dated 16 May 2013 on E-commerce, Circular 47/2014/TT-BCT of the Ministry of Industry and Trade dated 05 December 2014 regarding the management of e-commerce websites, Circular 59/2015/TT-BCT of the Ministry of Industry and Trade dated 31 December 2015 on management of e-commerce activities via applications on mobile equipment, etc. and other relevant applicable laws, regulations and public notices.


Article 4 (Service Provision and Modification)

① The Mall shall carry out the following tasks:

1. Provision of the information on the Product or services and signing of the purchase contract;

2. Delivery of the Product or services on which the purchase contract is entered into and made;

3. Other tasks designated by the Mall

① When the Mall modifies the details of the Service on the grounds of product unavailability or technological specification change, an immediate notification shall be sent the User, informing such ground, to a known address.

② In the previous paragraph, the Mall shall provide compensation to the damage incurred to the User, provided, however, that the foregoing shall not be applicable if the Mall proves the absence of bad faith or fault on its part.


Article 5 (Service Suspension)

① the Mall may temporarily suspend the provision of the Service upon the occurrence of the grounds, for instance, repair and inspection, exchange and malfunction, communication breakdown, etc., regarding information communication equipment, such as computer, etc.

② the Mall shall provide compensation to the damage inflicted upon the User or a third party arising from the temporary suspension of the Service provision due to the ground stated in the paragraph 1 above, provided, however, that the foregoing shall not be applicable if the Mall proves the absence of bad faith or fault on its part.

③ If provision of the Service is not feasible due to the grounds of business category change, business relinquishment, or business merger, the Mall shall notify the User through any of the methods stipulated in Article 8 and provide compensation in accordance with the original conditions agreed by the Mall. However, if the Mall has not implemented specific compensation standards, etc., the mileage or reserve of the User shall be paid in kind or cash corresponding to the currency value used in the Mall.


Article 6 (Membership)

① The User shall apply for membership by filling in the Member information in the Mall registration form, expressing his / her intention to agree to its terms.


② The Mall shall register the applicants applied pursuant to Article 6(1) above as a Member unless the following applies:

1. If the applicant has previously lost its membership due to reasons provided in Article 7(3) of these Terms and Conditions. However, those who have obtained the re-registration of the Mall after 3 years from its loss of membership shall be registered;

2. If there are any false, missing or misleading entry; or

3. If it is judged that registering as a member is significantly impeded by the technology of the Mall.

③ The date of establishment of the membership contract shall be the point when the acceptance of the Mall is delivered to the Member.


④ In the event that there is a change in the information registered, the Member must notify the Mall of the change by modifying the Member information, within reasonable period.


Article 7 (Withdrawal or Disqualification of Membership)

① The Member may request to the Mall for withdrawal at any time, and the Mall must immediately process the withdrawal.


② If the Member falls under any of the following reasons, the Mall may restrict or suspend the membership:


1. If false information is registered at the time of application:

2. If the Member does not pay the debts borne by the Member in connection with the use of the Mall, such as the Product purchased through the Mall;

3. Threaten the e-commerce order by interfering with the use of the Mall by others or stealing the information; and

4. If the Mall is used in manner prohibited by the law or these Terms and Conditions or against public order and moral standards.


③ After the Mall limits or suspends membership, the Mall may terminate such membership if the same act is repeated more than once or if the reason is not corrected within 30 days.


④ In case the Mall terminates a membership, membership registration is expired. In this case, the Member will be notified of this, and the Member shall be given a chance to call at least 30 days before the expiration of the membership.


Article 8 (the User Notification)

① A notification delivered to the User by the Mall may be sent to an electronic mail address agreed between the parties for receiving such notification.

② When the Mall needs to deliver notice to unidentified group of the Users, the Mall may provide a public notice on the bulletin board of the Mall for at least one (1) week. However, any transaction which may have significant effect on the User must be notified individually.


Article 9 (Purchase Order)

① The User shall place a purchase order through one of the following methods or similar ones in the Mall and the Mall shall notify the User of the specifics of such order in an easily identifiable manner:

1. Search and choice of the Product;

2. Name, address, telephone number, electronic mail address (or mobile phone number), etc. of the recipient of the Product;

3. Confirmation of contractual conditions for each Product, Service for which subscription cancellation is limited, cost burden for delivery expense or installation expense, etc. and other relevant details;

4. Express consent to these Terms and Conditions, confirming or refusing the matters in the aforementioned paragraph 3 (i.e. ticking of relevant box or button);

5. Purchase order on Product and its confirmation or consent to the confirmation of the Mall; or

6. Payment method option.


② In the event the Mall is required to provide the buyer’s personal information to a third party, the Mall must inform and obtain approval from the buyer 1) the person who shall be receiving the personal information, 2) the purpose and use of the personal information, 3) items of personal information provided, and 4) the retention and use period of the personal information.

③ In the event the Mall entrusts a third party to handle the buyer’s personal information, the Mall must inform and obtain approval from the buyer 1) the person entrusted with handling the personal information, 2) contents of the business entrusted with handling personal information. (same shall be applicable if the agreement is changed) However, if it is necessary for the execution of the contract regarding the provision of the Service and if it is related to the improvement of the buyer’s convenience, the Mall shall not have to provide the notice and consent process.


Article 10 (Contract Signing)

① The Mall may refuse to agree to the purchase order made pursuant to Article 9, if any situation of the following subparagraphs arises. Provided however, that the following shall be disclosed, in the case of a contract with a User, the failure to procure the consent of a legal representative shall enable the User himself/herself or a legal representative to cancel the contract;

1. False, omitted, or erroneous information in the purchase order;

2. User’s purchase of the Product or services, such as alcoholic beverages or cigarettes, which are prohibited under the laws of Vietnam; or

3. When it is deemed that the consent to the purchase order imposes a noticeable technological obstacle for the Mall.

② A contract is deemed to have been entered into and made when the contract amount is transferred after the consent of the Mall is delivered to the User in the form of receipt confirmation notice under Article 12(1).

③ The expression of consent of the Mall shall include the confirmation of the User on the purchase order, Product availability, correction or cancellation of the purchase order, etc.


Article 11 (Payment Method)

The available payment methods for the Product or services purchased from the Mall are stated in the following subparagraphs whichever available in Vietnam, provided, however, that, the Mall shall not be entitled to impose any additional fee for the payment of the Product with respect to the User’s payment method, but the additional fee may be charged by the relevant bank or payment service provider of the Users.

1. Various bank transfers such as phone banking, internet banking, and mail banking;

2. Payment of various cards such as prepaid card, debit card, credit card, etc.;

3. Online passbook deposit;

4. Payment by Electronic Money;

5. Payment upon receipt;

6. Payment by points issued by the Mall including mileage;

7. Payment by gift certificate signed by the Mall or recognized by the Mall;

8. Payment of other electronic payment methods.


Article 12 (Receipt Confirmation Notice, Purchase Order Change and Cancellation)

① the Mall shall provide the receipt confirmation notice to the User upon his/her purchase order with the following information:

1. List of all goods or services the Users have ordered, the quantity and price of each product, and total value of the contract;

2. Time of goods delivery or service provision;

3. Contact information for the Users to inquire about the status of contract performance when necessary.

② Once the User receives the receipt confirmation notice, the User shall check any inconsistency and if there are any inconsistencies, the User may immediately ask to change or cancel the purchase order, and the Mall shall comply with such request without undue delay prior to the delivery. If the payment is already executed, the provision of Article 15, Subscription Revocation, Etc. shall be followed.


Article 13 (Supply of the Product)

① Unless there is a separate agreement on the date of supply of the Product, the Mall shall take the necessary measures of customized production, packaging, etc., so that the Product can be delivered within seven (7) days of the User’s order, provided, however, that in case that the payment for the Product is already executed partially or entirely, the Mall must take measures within three (3) working days from the partial or full payment. The Mall shall implement proper measures that enable the User to check the supply and processing of the Product.

② The Mall shall stipulate delivery method, relevant cost burden for each method, delivery period for each method, and geographical limits of the delivery of goods or provision of services, if any, with respect to the Product purchased by the User. If the delivery period exceeds the one promised by the Mall, the User shall receive compensation, provided, however, that the foregoing shall not be applicable if the Mall proves the absence of bad faith or fault on its part.


Article 14 (Refund)

If the Mall cannot provide deliver or provide the Product on which the User has placed a purchase order due to unavailability, etc., the Mall shall immediately notify the User of such ground; If there was any partial or full payment made, the Mall must refund the amount or take other necessary action within three (3) working days from receiving the payment.


Article 15 (Subscription Revocation, Etc.)

① the User shall not be entitled to request the Product return or exchange in any of the cases in the following subparagraphs once he/she receives the delivery of the Product:

1. Destruction of or damage caused to the Product due to the grounds attributable to the User (provided, however, that if the packaging, etc. is damaged to check the contents of Product, etc., the User is allowed to cancel his/her subscription except the cases under paragraph 2(4) hereof);

2. Dramatic decrease of the value of the Product due to use or partial consumption on the part of the User;

3. Noticeable decrease of the value of the Product due to the passage of time, to the extent that re-sale is not feasible; or

4. Damage on packaging of the Product in the case that such Product can be copied to produce a product with identical function.

② Notwithstanding the provisions of Paragraph 1, if the contents of the Product are different from its labeling or advertisement or the contract conditions are not fulfilled, the User shall be able to cancel his/her subscription within ten (10) days after the delivery of the pertinent products, etc.


Article 16 (Effects of Subscription Revocation)

① The Mall shall make a refund within thirty (30) days after it receives the returned from the User. If the Mall delays the refund to the User, it shall pay interest for the delayed payment at the prime interest rate announced by the State Bank at the time of paymentfor the delayed period.

② For the refund of the aforementioned fund, if the User made the payment via credit card or electronic currency for the payment of the Product, the Mall shall request the business operator to suspend or cancel its fund payment claim without undue delay if possible.

③ In the case of subscription revocation, the expense necessary for the return of the Product supplied shall be borne by the User. The Mall shall not demand penalty or compensation from the User for the reasons of subscription revocation. Notwithstanding the foregoing, if subscription is revoked because the contents of the Product which are different from labeling or advertisement or the contract conditions are not fulfilled, the expenses necessary for the return of the Product shall be borne by the Mall.

④ If the delivery cost of the Product is borne by the User, the Mall shall clearly stipulate which party bears the cost upon subscription cancellation to inform the User.


Article 17 (Personal Information Protection)

① The Mall collects the minimum amount of personal information necessary for the Service provision when collecting the Users’ personal information.

② The Mall does not collect information necessary to fulfill purchase contracts in advance when a Member is registered. However, this is not the case when the purchase contract needs to be confirmed prior to the delivery in order to fulfill the obligation under the relevant statutes.

③ The Mall shall notify the Users of the purpose of collecting and using the Users’ personal information and obtain consent.

④The Mall shall not use the collected personal information for purposes other than its intended purpose. In the event of a new purpose, or in the event of a third party, the Users shall be notified and agreed upon during the use/supplication stage. Exceptions are made when there is a different provision in the relevant statutes.

⑤ If the Mall is required to have consent from the Users under paragraphs 3 and 4 herein, the person in charge of protecting personal information (organization/department, name and phone number, other contact), the identity of the person in charge of personal information protection, the purpose of collecting and using information, and matters related to the provision of information to third parties (the purpose of the information to be provided, and the contents of the information to be provided)  shall be expressed or notified to withdraw their consent at any time.

⑥ The Users are eligible to request access and error correction of their personal information possessed by the Mall at any time, and the Mall is obliged to take the necessary action without delay. If the User requests correction of the error, the Mall does not use the personal information until the error is corrected.

⑦ The Mall shall limit those who process a User’s personal information for the protection of personal information to a minimum and shall be fully responsible for damages caused by the loss, theft, leakage, unauthorized third-party provision, and tampering of the User’s personal information, including credit cards, bank accounts, or etc.

⑧ The Mall or a third party that has received personal information from them shall destroy it without delay when it has achieved the purpose of collecting or receiving personal information.

⑨ The Mall does not set the consent column for the collection, use, or provision of personal information to be pre-selected. In addition, the Mall shall specify the limited Services when Users refuse to accept personal information, and shall not restrict or reject the provision of the Service, such as membership registration, on the grounds that the Users refuse to collect, use, or provide personal information other than the required items.


Article 18 (Obligations of the Mall)

① The Mall shall not act in contravention of the relevant laws and regulations, the Terms and Conditions herein, and public order and standard of decency, and shall make its best efforts to provide the Product and services in a consistent and stable manner in accordance with the provisions of the Terms and Conditions herein.

② The Mall shall establish security system for the protection of the User’s personal information (including credit information) so that the User can safely utilize the internet service.

③ The Mall shall be liable for any loss suffered by the User due to any errors with respect to the Product and services.

④ The Mall shall not dispatch advertising e-mail for profit without the User’s consent.


Article 19 (the User’s ID and Password Obligations)

① Excluding the circumstances stipulated in Article 17, the User shall be responsible for the management of his/her ID and password.

② The User shall not let a third party to use his/her ID and password.

③ Once the User becomes aware that his/her ID and password is stolen or being used by a third party, he/she shall immediately notify the Mall and follow the instructions of the Mall, if any.


Article 20 (the User Obligations) the User shall be prohibited from engaging in any of the following acts:

1. Registration of false information upon application or modification;

2. Appropriation of others’ information;

3. Change of information uploaded in the Mall;

4. Transmission or publication of information, etc. (computer program, etc.), which is other than that mandated by the Mall;

5. Violation of intellectual property of the Mall and other third party, i.e., copyright;

6. Act of damaging the reputation of the Mall and other third party or that of interfering the work; and

7. Act of disclosing or publishing obscene or violent message, video, audio or any other information in contravention of public order and standard of decency in the Mall.


Article 21 (Relationship between Connected the Malls)

① If an upper Mall and lower Mall are connected through hyperlink method (for instance: hyperlink targets include, without limitation, character, picture, and dynamic image, etc.), the former shall be referred to the Connecting Mall (website) and the latter shall be referred to as the Connected Mall (website).

② The Connecting Mall shall be regarded not to have offered any guarantee, if it provides such notification via an initial screen of the Connecting Mall or a pop-up screen at the time of connection that it shall not be held liable for any transaction of the User with respect to the Products offered exclusively by the Connected Mall.


Article 22 (Copyright Ownership and User Restriction)

① Copyright and other intellectual property right on copyrighted works of the Mall shall be vested with the Mall.

② The User shall be prohibited from using information, through copy, transmission, publication, distribution, broadcasting, or other method, whose intellectual property right is vested with the Mall and it has obtained from the use of the Mall for a profit or letting a third-party use without a prior consent of the Mall.

③ The Mall shall notify the pertinent User if it uses the copyright belonging to such User in accordance with the Terms and Conditions.



Article 23 (Dispute Resolution)

① The Mall shall establish and operate damage compensation handling body in order to reflect a legitimate opinion or complaint raised by the User and to provide compensation to such damage.

② The Mall shall quickly handle a complaint or opinion submitted by the User, provided, however, that if quick processing is not available, the User shall be immediately notified of the relevant ground and processing schedule.

③ Any dispute on electronic commerce between the Mall and the User shall be settled in an amicable and commercially reasonable manner. If an amicable solution/resolution cannot be reached within ninety (90) days of a party’s receipt of the request from the other party, or such longer period to which the parties may agree, the parties hereby agree to refer every dispute between them arising out of or in connection with the transaction mentioned hereof, to be referred to and finally resolved by arbitration administered by the Vietnam International Arbitration Centre (“VIAC”) in accordance with the Arbitration Rules of VIAC (“VIAC Rules”) being in force at the time of settlement, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be [Vietnam]. The tribunal shall consist of one (01) arbitrator whom shall be appointed by the parties.


Article 24 (Governing Law and Jurisdiction)

The laws of Vietnam shall be applicable to electronic commerce dispute between the Mall and the User.

I have read and agree to the user agreement.

Privacy Policy (required)

This sample form is provided to you as a reference. Prior to posting, please make the necessary adjustments in order to ensure that all information is in accordance with the terms of your shopping mall.


1.  Purposes of Collection and Use of Personal Information

A.  Contract fulfillment obligated by provision of services and settlement of payment for the services provided

Supply of content, purchase and payment, delivery of goods or billing statements and others, user authentication for financial transactions and financial services

B.  Member management

User authentication to access members-only service, identity verification, prevention of unauthorized or illegal use, membership subscription check, validation of user age, confirmation of consent/agreement from legal representative for users under the age of 14, handling of complaints and civil affairs, delivery of notices


2.  Types of Personal Information Collected : Name, date of birth, gender, user ID, password, telephone number, mobile phone number, E-mail address, personal information of legal representative for users under the age of 14

3. Duration of Retention and Use of Personal Information

As a general rule, once the personal data has fulfilled the purposes for which they were collected, they will be discarded without delay. However, it shall be retained for a specified period of time due to the reasons mentioned below.

A.  Duration of Retention and Use of Personal Information

Retention pursuant to prevention of illegal transaction and internal shopping mall: OO years

B.  Retention pursuant to applicable laws

o Records on contracts or withdrawal of offers and the like:

- Reasons of retention: Act on Consumer Protection in the Electronic Commerce Transactions, Etc.

- Retention Period : 5 years

o Records on payment settlement and supply of goods etc.

- Reasons of retention: Act on Consumer Protection in the Electronic Commerce Transactions, Etc

- Retention Period : 5 years

o Records on processing of customer disputes and complaints

- Reasons of retention: Act on Consumer Protection in the Electronic Commerce Transactions, Etc

- Retention Period : 3 years

o Log records

- Reasons of retention: Communication Privacy Act

- Retention Period : 3 months

※ If you do not accept these terms, you will not be able to create an account with us.


I have read and agree to the privacy policy.

[선택] 개인정보 제3자 제공 동의

Article 1 (Purpose)
This Agreement aims at stipulating rights, obligations and responsibilities of the Cyber Mall (hereinafter referred to as the "Mall") and the User in respect of the use of internet-related services provided by the Mall (hereinafter referred to as the "Service") in the operation of Mall. (e-commerce business).
「In addition, this Agreement shall be applied to the e-commerce using PC communication, mobile, et cetera, unless it is not against the its nature.」
Article 2 (Definition)
① "Mall" means the virtual business place on which the Company set for transacting goods and services by using information and communication facilities such as computer so that it may provide goods and services (hereinafter referred to as “Goods and Services” to the User. The term is also used as a business operating a cyber mall.
② "User" means a member or a non-member who uses Service provided by the “Mall” in accordance with this Agreement through the access to the "Mall".
③ “Member” means a person who subscribed the membership by providing his or her personal information to the "Mall", for which the member may be informed of the "Mall" on a continuous basis and use the Service offered by the “Mall”.
④ “Non-Member” means a person who use the Service offered by the “Mall” not subscribing to the membership.
Article 3 (Display, Explanation & Modification of User Agreement)
① The "Mall" shall, for easier recognition by Users, display the contents of this Agreement, name of company and president, business address (including the address where customer complaints may be treated), telephone number, fax number, email address, business registration number, mail-order business registration number, staff in charge of privacy management, et cetera on the initial service page of the cyber mall. Notwithstanding the foregoing, the contents of this Agreement may be exposed to Users through a link page.
② The "Mall” shall obtain the confirmation of a User for important matters such as cancellation of purchase, delivery obligation, refund terms, et cetera through a separate link page or pop-up window before the User agrees on this Agreement so that the User may understand such important matters.
③ The "Mall" may modify this Agreement within the extent that it does not violate applicable laws, e.g. the Law related to Protection of Consumer on E-commerce, Et Cetera, the Law related to Limitation of Agreement, Basic Law of Electronic Transaction, Electronic Signature Law, the Law related to Stimulation of Use of Information and Communication Network & Information Protection, the Law related to Call Sales, Et Cetera, the Consumer Protection Law, et cetera.
④ In the event of any modification of this Agreement, the announcement stipulating the date of application and the cause of modification shall be displayed on the initial page from 7 days prior to the date of application to the previous day of the same date. Notwithstanding the foregoing, in the event that such modification becomes disadvantageous Users, such modification shall be announced at least 30 days prior to the date of application. The announcement shall include a table specifying the modification on a before-and-after basis for easier understanding of Users.
⑤ In the event of any modification of this Agreement, the modified Agreement shall be applied only to the contracts to be concluded after the date of application, whereas the provisions of this Agreement prior to the modification shall be applied to the contracts which have been previously concluded prior to the same date. Notwithstanding the foregoing, in the event that a User who already entered into the Contract sends his or her intent to be applied by the provisions of the modified Agreement to the “Mall” within the period of announcement for the modification of this Agreement in accordance with Clause ③ and acquires the approval of the "Mall", the provisions of the modified Agreement shall be applied accordingly.
⑥ The matters not stipulated herein and the interpretation of this Agreement shall be in accordance with the Law related to Protection of Consumer on E-commerce, Et Cetera, the Law related to Limitation of Agreement, the Consumer Protection Policy on E-commerce, Et Cetera stipulated by the Fair Trade Commission, and other applicable laws and commercial practices.
Article 4 (Provision & Replacement of Service)
① The "Mall" shall perform the following duties:
1. Provision of information regarding product or service and conclusion of purchase contracts
2. Delivery of product or service on purchase contract
3. Other duties designated by the "Mall"
② The “Mall” may replace product or service provided by the contract to be concluded in the event that product or service is sold out or technical specifications are changed. In this case, the “Mall” shall immediately announce the replacement of the product or service and the date of application on the page where the present product or service is displayed.
③ In the event that product or service on the contract with a User needs to be replaced because the product or service is sold out or technical specifications are changed, The “Mall” shall immediately notify the cause to the address of the User.
④ In the event of the occurrence of the previous clause, the “Mall” shall compensate the User for damages. Notwithstanding the foregoing, this shall not apply if the “Mall” proves that such event is not caused by its intention or negligence.
Article 5 (Suspension of Service)
① The “Mall” may temporarily suspend the provision of Service in the event of any repair, inspection, replacement, breakdown of information and communication equipment such as computers, or interruption of communication.
② The “Mall” shall compensate User or 3rd party for damages caused by the temporary suspension of provision of Service due to the cause(s) in Clause ①. Notwithstanding the foregoing, this shall not apply if the “Mall” proves that such event is not caused by its intention or negligence.
③ In the event of any unavailability of provision of Service due to the conversion of business item, abandon of business, integration between businesses, et cetera, the “Mall” shall notify the fact to Users in the manner stipulated in Article 8, and compensate consumers in accordance with the conditions which are initially suggested by the “Mall”. Notwithstanding the foregoing, in the event that the “Mall” has not notified the criteria for compensation, the “Mall” shall pay Users for their mileage or reserve in kind or cash of which value corresponds to the currency being used at the “Mall”.
Article 6 (Membership)
① The User shall apply for the membership by expressing his or her intent to agree on this Agreement after filling out the form designated by the “Mall” with the member information.
② The “Mall” shall register the User who applied for the membership in the manner stipulated in Clause ① as a Member provided that the User is not engaged in one of the following items. In the event that:
1. the applicant ever lost its membership in the past in accordance with Clause 3 of Article 7 of this Agreement. Notwithstanding the foregoing, this shall not apply to those acquired the approval of the “Mall” for re-subscription of the membership since 3 years has passed from the date of loss of membership in accordance with Clause 3 of Article 7 of this Agreement;
2. there is false information or omission in the registered contents; or
3. the “Mall” deems that the applicant may cause significant inconvenience to be registered as a Member.
③ The Membership shall be effective at the time that the Member receives the approval of the “Mall”.
④ The Member shall notify any change of its information to the “Mall” in accordance with Clause 1 of Article 15 through email or other communication method.
Article 7 (Withdrawal from Membership & Loss of Eligibility)
① The Member may at any time request for the withdrawal from its membership to the “Mall”, and the “Mall” shall proceed with the withdrawal on the request of the Member.
② In the event that a Member is engaged in one of the following items, the “Mall” may limit or suspend the eligibility of the Member. In the event that the Member:
1. registered false information at the time of the application for membership;
2. has not paid the price of goods it purchased through the “Mall” or other liability borne by the Member in respect of the use of the “Mall”;
3. interrupts others to use the “Mall” or threats the order of e-commerce, e.g. illegal of personal information; or
4. takes any action being against the laws, this Agreement and good public order and customers by using the “Mall”.
③ The “Mall” may cancel the membership of the Member whose membership was suspended or limited, and repeated the same action twice or more, or the cause is not corrected within 30 days.
④ In the event of the cancellation of membership, the “Mall” shall notify it to the Member, and give the Member 30 days or more to grant an opportunity to explain the cause prior to the cancellation.

Article 8 (Notification to Members)
① In the event of any notification of the “Mall” to a Member, it may be delivered via an email address designated by the Member through the agreement with the “Mall”.
② The “Mall”, in the event of the notification to unspecified Members, may replace individual notification by displaying such notification on the board linked in the website of the “Mall” for 1 week or more. Notwithstanding the foregoing, the “Mall” shall give individual notice to a Member in respect of any matter which may have a significant influence on the Member regarding his or her transaction.

Article 9 (Request for Purchase)
The User shall apply for purchase in accordance with the following manner or other similar manner at the “Mall”, and the “Mall” shall provide the User with the following information in the form which the User may easily understand in his or her request for purchase. Notwithstanding the foregoing, the Member may be exempted from the application of Item 2 or Item 4 below.
1. Search and selection of goods, et cetera;
2. Entering name, address, telephone number, email address (or mobile phone number);
3. Confirmation of matter(s) in respect of the contents of this Agreement, the service(s) of which right of cancellation of purchase is limited, obligation of delivery fees and installation fees, et cetera;
4. Expression to agree on this Agreement, or confirm or refuse the Item 3 above (e.g. mouse click);
5. Application for purchase of goods and confirmation of such application, or agreement on the confirmation of the “Mall”; or
6. Selection of payment method.

Article 10 (Conclusion of Contract)
① The “Mall” may not accept the request for purchase in Article 9 if it falls one of the following items.. Notwithstanding the foregoing, in the event of the conclusion of contract with a minor, the “Mall” shall notify that the failure to acquire the agreement of the legal representative may cause the cancellation of the contract by the minor him(her)self or the legal representative. In the event that:
1. there is false information or omission in the registered contents;
2. the minor purchase any product or service restricted in the Youth Protection Law, e.g. cigarette or liquor;
3. the “Mall” deems that the applicant may cause significant inconvenience to accept the application for purchase; or
② The contract is deemed to be concluded when the acceptance of the “Mall” is delivered to the User in the form of the confirmation of receipt stipulated in Clause 1 of Article 12.
③ The acceptance of the “Mall” shall include the information such as confirmation of the application for purchase of the User, availability of sales, and correction or cancellation of the application for purchase.

Article 11 (Payment Method)
The method of payment for a product or service purchased through the “Mall” may be selected among the following items. Notwithstanding the foregoing, the “Mall” may not collect any additional fees on the amount of the product or service.
1. Account transfer, e.g. phone banking, internet banking, mail banking, et cetera;
2. card payment, e.g. prepaid card, debit card, credit card, et cetera;
3. Online non-bankbook deposit;
4. Electronic money;
5. Pay-on-receipt;
6. Point offered by the “Mall”, e.g. mileage;
7. Gift voucher contracted or approved by the “Mall”; or
8. Other payment by electronic means.

Article 12 (Notice of Receipt, Change and Cancellation of Application for Purchase)
① In the event of an application for purchase of a User, the “Mall” shall notify the User with the receipt of the application.
② In the event that there is any discordance between expressions of intent, the User who received the notice of receipt may change or cancel the application for purchase immediately after the User receives the notice, and in the event of any request of a User prior to the delivery, the “Mall” shall deal with the request without any delay. Notwithstanding the foregoing, in the event that the payment has been already made, it shall be in accordance with the stipulation related to the cancellation of purchase in Article 15.

Article 13 (Provision of Goods)
① Unless otherwise stipulated herein in respect of the schedule for the provision of goods, the “Mall” shall take necessary measures to deliver the goods within 7 days from the date of purchase by a User such as customized production or packaging. Notwithstanding the foregoing, in the event that the “Mall” has received the whole or the part of the payment for the goods, such measures shall be taken within 2 business days from the date of receipt of the payment. At that time, the “Mall” shall take necessary measures to make the User check the procedures of provision of the goods and delivery process.
② The “Mall” shall specify, for the goods purchased by a User, the delivery method, payer of delivery fees by method, period of delivery by method, et cetera. In the event that the “Mall” exceeds the designated period of delivery, it shall compensate for damages to the User. Notwithstanding the foregoing, this shall not apply if the “Mall” proves that such event is not caused by its intention or negligence.

Article 14 (Refund)
In the event that the product or service which a User applied for purchase may not be provided or delivered due to sold-out or other cause, the “Mall” shall notify the situation to the User without any delay, and in the event that it has received the payment for the product or service in advance, it shall refund the payment or take necessary measures within 2 business days from the date of receipt of the payment.

Article 15 (Cancellation of Purchase)
① The User who concluded the contract for the purchase of goods with the “Mall” may cancel the purchase within 7 days from the date on which the User received the notice of receipt.
② The User may not return or change the good which he or she received through delivery in the event of one of the following items. In the event that:
1. the goods delivered is lost or damaged with the responsibility of the User (Notwithstanding the foregoing, the cancellation of purchase may be acceptable in the event of the damage on packaging for checking the contents in the box.);
2. the value of the goods is significantly decreased due to the use or consumption by the User;
3. the value of the goods is significantly decreased thus not available for re-sale due to the lapse of time;
4. the packaging is damaged, if the goods may be reproduced to the goods showing the same performance;
③ The cancellation of purchase by User shall not be limited if, in the case of Item 2 or Item 4 of Clause 2, the “Mall” did not specify the fact that the cancellation of purchase is limited for easier recognition by consumer or not take necessary measures, e.g. provision of a sample.
④ Notwithstanding Clause 1 and Clause 2, the User may cancel his or her purchase of goods within 3 months from the date of receipt of the goods or within 30 days from the date on which he or she recognized or could recognize that the contents of goods differ from the advertisement or the provision of contract.

Article 16 (Effect of Cancellation of Purchase)
① In the event of the return of goods from a User, the “Mall” shall refund the payment for the goods within 3 business days from the date on which it had received the payment. In the event that the “Mall” caused a delay of the refund to the User, it shall pay interest calculated with overdue interest rate announced by the Fair Trade Commission for the number of days of delay.
② Regarding the above-mentioned refund and in the event that the User made a payment for the goods with credit card or electronic money, the “Mall” shall request the business who provided such payment method to suspend or cancel the payment without any delay.
③ In the event of any cancellation of purchase, the User shall bear the cost for return of the goods provided. The “Mall” shall not claim for cancellation charge or compensation for damages to the User in respect of the cancellation of purchase. Notwithstanding the foregoing, in the event of the cancellation of purchase caused by that the contents of goods differ from the advertisement or the provision of contract, the “Mall” shall bear the cost for return of the goods.
④ In the event that User bore the delivery fees when he or she received the goods, the “Mall” shall specify who would bear the cost for the cancellation of purchase for easier recognition of the User.

Article 17 (Protection of Personal Information)
① The “Mall” collects minimum information necessary for the execution of the purchase contract with Users. The following items shall be necessary information and others are optional.
1. Name;
2. National ID Number (not for Members) or foreigner registration number;
3. Address;
4. Telephone number;
5. ID (for Members);
6. Password (for Members); or
7. Email address (or mobile phone number).
② In the event that the “Mall” collects personal information available for identification of User, it must obtain the approval of the User.
③ The personal information may not be used for any purpose and provided to any 3rd party without the approval of the User, and the “Mall” shall be responsible for the matter. Notwithstanding the foregoing, it shall not apply to the following items. In the event that:
1. the “Mall” informs the delivery service provider with minimum information of User for performing delivery duty (e.g. name, address, telephone number);
2. such personal information is necessary for statistics, academic research or market research, and provided in the form that a certain individual may not be identified;
3. such personal information is necessary for the settlement of payment for transacting products, et cetera;
4. such personal information is necessary for the identification against illegal use; or
5. there is inevitable cause by regulation or law.
④ In the event that the “Mall” is required to acquire the approval of User by Clause 2 and 3, it shall specify or notify the provision stipulated in Clause of Article 22 of the Law related to Stimulation of Use of Information and Communication Network & Information Protection, e.g. identity of the personal information manager (post, name, telephone number, other contact), purpose of collection and use of information, matters related to the provision of information to 3rd party (recipient, purpose of provision and information to be provided), et cetera.
⑤ Users may at any time request for the confirmation and correction of error on their personal information possessed by the “Mall”, the “Mall” shall be responsible for taking any necessary measures without any delay. In the event that a User requests for the correction of an error, the “Mall” shall not use the applicable personal information until it corrects the error.

⑥ The “Mall” shall limit the number of managers for protecting personal information, and be responsible for any damages of User caused by loss, disclosure or falsification or personal information of the User including credit card and bank account.
⑦ The “Mall” or any 3rd party who received personal information from the “Mall” , shall without any delay destroy personal information after it achieves its purpose of collection of the personal information.

Article 18 (Obligations of “Mall”)
① The “Mall” shall not take any action restricted by the law and this Agreement or being against the good public order and customs, and put its best efforts to provide products and services on a stable basis in accordance with the provisions in this Agreement.
② The “Mall” shall equip the security system for the protection of personal information of Users (including credit information) so that the Users may safely use online services.
③ The “Mall” shall be responsible for the compensation to User(s) if it has caused damages to the User(s) by displaying or adding unjust or unreasonable advertisement for a certain product or service in accordance with Article 3 of the Law related to Fairness of Display and Advertisement.
④ The “Mall” shall not send any profit-making emails which are not wanted by Users.

Article 19 (Obligations for ID & Password of Member)
① Each Member shall be responsible for the management of his or her ID and password, except the case in Article 17.
② Each Member shall not allow any 3rd party to use his or her ID and password.
③ In the event that a Member recognizes that his or her ID and/or password is stolen or used by a 3rd party, the Member shall immediately notify the fact to the “Mall”, and follow the instruction of the “Mall”, if required.

Article 20 (Obligations of User)
Users shall not:
1. register false information at the time of its application or change of information;
2. steal others’ personal information;
3. change of information displayed on the “Mall”;
4. remit or display any information other than the information selected by the “Mall” (computer program, et cetera);
5. infringe the copyright or the intellectual property right of the “Mall” or a 3rd party;
6. take any action to bring disgrace on or interrupt the operation of the “Mall” or a 3rd party; or
7. disclose or display any information containing indecent or violent message, video, voice, and other information being against the good public order and customs.

Article 21 (Relationship between Liking Mall & Linked Mall)
① In the event that the main mall and the sub-mall are linked with the hyperlink (e.g. the subject of hyperlink includes text, image and video), the former is called as the Linking Mall (Website) and the latter is called as the Linked Mall (Website).
② The Liking Mall shall not be responsible for any transaction with the User for any product or service independently provided by the Linked Mall if the Liking Mall specify its intent of such non-guarantee on the initial page at the website of the Liking Mall or pop-up window.

Article 22 (Copyright & Limitation of Use)
① The copyright and other intellectual property right for the works produced by the “Mall” shall be belonged to the “Mall”.
② The User may not use or cause any 3rd party to use the information of which intellectual property right is belonged to the “Mall” among those acquired in the course of the use of the “Mall” for the reproduction, transmission, publishing, distribution, broadcasting or other profit-making use without the prior consent of the “Mall”.
③ The “Mall” shall notify the User when using the copyright belonged to the applicable User in accordance with mutual agreement.

Article 23 (Resolution of Dispute)
① The “Mall” shall reflect the reasonable opinion or complaint made by User(s), and install and operate an organization for dealing with compensation for damages.
② The “Mall” shall give priority to any opinion or complaint made by User(s). Notwithstanding the foregoing, in the event that it may not promptly deal with the matter, the “Mall” shall notify the User with the cause and the schedule to make the treatment done.
③ In the event that there is any application for remedy by a User regarding the dispute raised between the “Mall” and the User, the matter may be treated in accordance with the settlement of the Fair Trade Commission or the arbitration commissioned by the Mayor or the jurisdiction.

Article 24 (Jurisdiction & Governing Law)
① Any and all e-commerce-related lawsuits raised between the “Mall” and a User shall be in accordance with the address of the User at that time of the suing, and in the event of there is no address, such lawsuit shall be exclusively controlled by the competent court of jurisdiction. Notwithstanding the foregoing, in the event that the address or residence of the User at that time of the suing is not clear or in the event of the foreigner, the lawsuit shall be filed to the competent court on the Civil Procedures Code.
② Any and all e-commerce-related lawsuits raised between the “Mall” and a User shall be governed by the law of the Republic of Korea.

** Supplementary Provision (Effective Date)
This Agreement shall be effective from February 01, 2011.

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[선택] 개인정보 처리 위탁 동의

This Privacy Policy is written for the customers of the internet shopping mall (under SAAT INSIGHT) run by SAAT INSIGHT to avoid: any violation of internet user’s rights of freedom and privacy in terms of communication, illegal wiretapping, or infringement of privacy due to leak of personal information.SAAT INSIGHT’s Privacy Policy may change according to the government’s laws and regulations. It is advised for the customer to visit the site from time to time to check on the changes. 1. Collected Personal Information and How It is Used SAAT INSIGHT gathers your personal information to provide optimized and customized services for you. - Name, Password: Used for non-members’ identification procedures when purchasing items.- E-mail Address, Telephone Number, Cell Phone Number: Used in order to send a disclaimer, check customers’ opinion, handle complaints and optimize communication, deliver shopping items, and search order number for purchases made by non-members.- Address, Telephone Number: Used in order to know the accurate delivery address for giveaways and purchased items.However, personal information which may be taken infringe on basic human rights such as: race and ethnicity, ideology and creed, place of birth, political affiliation, criminal record, health status, et cetera will not be collected.2. Gathered Personal Information, Retention, and Usage PeriodYour personal information will be dispoed of once the purpose of collection has been achieved. However, personal information may be retained for a certain period of time in accordance with the provisions of the Commercial Code and other relevant laws and regulations related to trade rights and obligations.- Records regarding contracts or withdrawal of subscription: 5 Years- Records regarding payments and supply of items: 5 Years- Records regarding handling of customers’ complaints and disputes: 3 YearsAppropriate actions will be made so that you will be able to access your transaction records without any delay. 3. Sharing of Personal Information SAAT INSIGHT does not share personal information with unrelated companies and organizations unless the following circumstances apply:- You have given consent to share your information- Disclosure of personal information is needed in order to protect against harm to the rights, property or safety of SAAT INSIGHT and our users as required or permitted by law. On instances of sharing the customers’ personal information, it is usually given for the order of items, shipping information, statistics, academic research, and information and relevant announcement E-mails. Most shared information is given in a form where a specific individual cannot be identified.4. Protection of Non-members’ Personal Information At SAAT INSIGHT, even non-members can purchase items and service goods. SAAT INSIGHT requests for personal information needed for delivery, payment, and shipping from Non-member customers. Non-members’ personal information such as name of payer and recipient is used only for payment and shipping purposes.At SAAT INSIGHT, even non-members can purchase items and service goods. SAAT INSIGHT requests for personal information needed for delivery, payment, order status, purchase confirmation, and name verification.In SAAT INSIGHT, Non-members’ personal information such as name of payer and recipient is used only for payment and shipping purposes.SAAT INSIGHT’s non-members personal information is protected to the same degree as to our members.5. Accessing, Updating, and Deleting Personal InformationYou can request to access, update, or delete your personal information. You can access or update your personal information through the “Membership Information” menu and you can withdraw from membership by sending your request to Customers’ Feedback. When updating personal information, we may ask you to verify your identity before we can act on the request. Your ID and password can only be used by you and none other. If it has been found that the problem did not occur due to SAAT INSIGHT’s negligence or mistake, SAAT INSIGHT will not be held responsible for problems that arise due to misuse or illegal use of your ID and password by a third party. Do not share your password to a third party or leave your account logged in. Do not forget to log out after using a computer in a public place where others may use the computer after you. For all non-members, you can request to withdraw your subscription or update your information by calling or sending an E-mail to our customer center. Your request will be processed once your identity has been verified.Once the non-member has requested for correction of errors on his/her personal information, the personal information will not be available until correction has been made.SAAT INSIGHT will take measures to make it easier to withdraw consent (membership cancellation) for collection of personal information than it is to gather personal information.6. Technical and Administrative MeasuresSAAT INSIGHT uses server and network equipped with state-of –the-art security system.SAAT INSIGHT has its own firewall to give full protection for your personal information.OOO not only minimizes the number of security management personnel who handles your personal information, but also gives every staff a different level of access to your personal information. Moreover, SAAT INSIGHT strictly complies with the Privacy Policy through frequent security check-up program.7. Inquiries Regarding Protection of Personal InformationIf you have any complaints or comments regarding the Privacy Policy, please send your inquiries to SAAT INSIGHT’s customer center and we will reply back as soon as possible.8. Personal Information ManagerSAAT INSIGHT appoints the following person as the personal information manager in accordance to the Personal Information Protection Act (Article 31, paragraph 1):Name:Title:Department:Telephone Number:E-mail: 9. Protection of Non-members’ Personal Information In SAAT INSIGHT, even non-members can purchase items and service goods. SAAT INSIGHT request for personal information needed for delivery, payment, and shipping fee is requested from Non-member customers. Non-members’ personal information such as the name of payer and recipient is used only for payment and shipping purposes. SAAT INSIGHT’s non-members personal information is protected to the same degree as to our members.

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[선택] 쇼핑정보 수신 동의

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